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Code of Conduct

“The Opportunity Way”

 

01. We shall behave in a Christ-like manner toward you;

 

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02. We shall treat you with dignity, fairness, and respect, free from discrimination;

 

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03. We shall make every possible effort to provide responsive and affordable financial products and transformational services to you;

 

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04. We shall show the pricing of our products clearly to you including all fees and charges;

 

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05. We shall not knowingly overburden you with debt or other services;

 

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06. While debt collection practices must include energetic pursuit of defaulters, we shall treat you with dignity;

 

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07. We shall make clear the manner in which our products and services work, our commitments to you, and your contractual obligations and responsibilities;

 

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08. Should a problem arise, our goal is to resolve the matter through prompt and fair reconciliation with you;

 

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09. We shall do what we say we shall do;

 

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10. We shall continue to resource, equip and support you toward transformational life change.

More than:

18,240

disbursed loans

RON 289,947,770

disbursed value

22,815

jobs sustained

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